For tailor made programs to suit your organizations’ specific need, choose from a combination of our modules listed below: Importance of good manners A Personal Image Audit! Positive first impressions ♦ Dress codes-formal/casual ♦ Personal hygiene & grooming ♦ Body language/Eye contact Meeting & Greeting ♦ Positive Introductions ♦ Protocols for introducing ♦ Handshaking customs & techniques ♦ Kiss, bow, and hug greetings ♦ Business card etiquette ♦ Rank & Status ♦ Titles & Forms of address ♦ Business Gift giving Conversational Skills ♦ Starting a polite conversation ♦ Conversational faux pas ♦ Conversation rescuers ♦ Successful mingling Social Events, Restaurant & Dining Skills- Mastering Table Manners ♦ Dressing for occasions ♦ Host Duties & Guest Responsibilities ♦ Place Seating ♦ Posture & Poise ♦ Table Manners ♦ Managing basic to formal dining ♦ Proper flatware usage-Tools of the table ♦ Business meals at restaurants ♦ Eating certain foods ♦ Napkins ♦ American & Continental styles ♦ Attending banquets ♦ Toasting-hosts & master of ceremonies responsibilities ♦ Cocktail & Wine etiquette ♦ Dining Conversations ♦ Tipping Guidelines ♦ Managing Dining Mishaps Moving gracefully in business: ♦ Telephone Skills & Manners! ♦ Speaking & listening on phone ♦ Handling Answering machines, Fax, Voice mail etc ♦ Office Etiquette ♦ Hosting/Handling visitors ♦ Respecting gender & physical differences The ‘Write’ Communication ♦ Business Correspondence: Business Letters/Memos ♦ Forms of Address ♦ Other Formal Correspondence: Invitations, ♦ Thank you notes, Announcements, etc ♦ E-Mail Etiquette At Conferences, Trade Shows & Special Events ♦ Networking & Mingling ♦ When you represent your company ♦ Name Tag Etiquette ♦ Situations when you are Planner or Attendee Meeting Manners ♦ Planning a meeting ♦ Seating guidelines ♦ As Chairperson ♦ As Participant When Overseas! ♦ Understanding & respecting foreign etiquette/attitudes ♦ Avoiding faux pas Understanding Self & Others’ behavior- Adapting to styles & building rapport Building your Personal Brand Identity Creating Great first impressions Personal Grooming & Dressing Moving around gracefully Good manners Making good introductions Greetings & Introduction protocols Titles & Forms of Address Shaking hands with confidence Initiating conversations Proper Table Manners & Dining Skills Telephone Skills Displaying a Professional Image with style & elegance Charting a Career Path Handling Interviews Understanding Self & Others’ behavior Adapting to styles & building rapport